tj99 Privacy Policy

1. Information We Collect

When you register for and use a tj99 account, we collect several categories of personal and technical information. This allows us to verify your identity, process transactions, personalise your experience, and comply with applicable regulations. The categories of data we collect include:

• Identity information: full name, date of birth, nationality, and a copy of a government-issued identification document for age and identity verification purposes.
• Contact information: email address, phone number, and, where applicable, your district or city within Bangladesh (for example, Dhaka, Chittagong, Sylhet, or Khulna).
• Financial information: payment method details (such as bKash wallet number, Nagad account, Rocket account, or linked bank account reference for Dutch-Bangla Bank, City Bank, BRAC Bank, or other Bangladeshi banks), transaction history, deposit amounts, and withdrawal requests.
• Technical and usage data: IP address, device type, browser type and version, operating system, session duration, pages visited, game activity logs, and referral source.
• Communications data: messages you send to our support team via email, including any attachments or account-related correspondence.

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless you voluntarily provide such information for a specific, stated purpose such as a responsible gaming self-assessment.

2. How We Use Your Information

tj99 uses the personal information we collect strictly for defined operational, legal, and service-improvement purposes. We do not use your data for purposes you have not been informed about. Specific uses include:

• Account creation and management: to register your account, verify your identity in accordance with our Know Your Customer (KYC) obligations, and maintain accurate account records.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank transfer channels, and to maintain accurate financial records.
• Customer support: to respond to enquiries, resolve disputes, process account-related requests, and communicate important service updates.
• Fraud prevention and security: to detect and prevent fraudulent activity, unauthorised access, money laundering, and other unlawful conduct on the platform.
• Responsible gaming obligations: to monitor gaming behaviour for signs of problem gambling and to apply any responsible gaming restrictions or tools that you or our safety team have activated.
• Platform improvement: to analyse aggregated, anonymised usage data in order to improve game selection, page performance, and the overall user experience on tj99.

3. Legal Basis for Processing

tj99 processes personal data only where there is a clear and lawful basis for doing so. The lawful bases on which we rely include:

• Contractual necessity: processing required to perform the contract we have with you — including account registration, transaction processing, and service delivery.
• Legal obligation: processing required to comply with applicable anti-money laundering obligations, age verification requirements, and other regulatory duties.
• Legitimate interests: processing for fraud prevention, security monitoring, and service improvement, where these interests are not overridden by your fundamental rights.
• Consent: processing for optional communications such as promotional updates, where you have given us your explicit prior consent and may withdraw that consent at any time.

4. Information Sharing and Disclosure

tj99 does not sell, rent, or trade your personal data to any third party. We may share your information only in the following strictly limited circumstances:

• Service providers: trusted third-party vendors engaged to support specific operational functions — such as payment processing partners (bKash, Nagad, Rocket), KYC verification providers, and IT infrastructure services — who are contractually bound to process your data only as instructed and to maintain appropriate security measures.
• Legal and regulatory authorities: where tj99 is required by law, court order, or regulatory authority to disclose information — for example, in response to a lawful request related to anti-money laundering or crime prevention.
• Business transfers: in the event of a merger, acquisition, or sale of substantially all of tj99's assets, your data may be transferred as part of that transaction, provided the successor entity undertakes to maintain data protection standards at least equivalent to those in this policy.

In all cases of disclosure to service providers, we impose contractual data protection obligations and conduct reasonable due diligence to ensure your information is handled appropriately.

5. Cookies and Tracking Technologies

tj99 uses cookies and similar tracking technologies to maintain session integrity, improve platform performance, and deliver a personalised experience. Cookies used on the tj99 platform fall into three categories:

• Strictly necessary cookies: required for the platform to function correctly, including maintaining your logged-in session, storing your language preference, and enabling secure payment flows.
• Analytical cookies: used to understand how users interact with the platform — for example, which pages are most visited, how long sessions last, and which game categories attract the most engagement. This data is collected in aggregate and anonymised form.
• Preference cookies: used to remember choices you have made, such as your preferred deposit method or notification settings, so that you do not need to re-enter them each visit.

You may configure your browser settings to refuse cookies or to alert you when cookies are being set. Please be aware that disabling strictly necessary cookies may impair the functionality of the tj99 platform and prevent you from accessing certain services.

6. Data Security

tj99 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption of all data transmitted between your device and our servers, secure storage of account credentials using industry-standard hashing protocols, restricted access controls ensuring that only authorised personnel may access personal data on a need-to-know basis, and regular internal security reviews.

While we take all reasonable steps to protect your data, no transmission over the internet or storage system can be guaranteed to be 100% secure. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities in accordance with our obligations.

7. Data Retention

tj99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any applicable legal, accounting, or reporting obligations. As a general guide: active account data is retained for the duration of your account's existence; transaction and financial records are retained for a minimum of five years following the conclusion of each transaction; identity verification documents are retained for the period required by applicable KYC regulations; and support correspondence is retained for a minimum of two years.

When personal data is no longer required for the purposes for which it was collected and there is no other lawful basis for retaining it, tj99 will securely delete or anonymise the data in accordance with our internal data lifecycle management procedures.

8. Your Rights Over Your Data

As a user of tj99, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting us at [email protected]:

• Right of access: the right to request a copy of all personal data we hold about you, along with information about how it is used and shared.
• Right of rectification: the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right of erasure: the right to request deletion of your personal data where there is no longer a lawful basis for us to retain it, subject to our legal retention obligations.
• Right to restriction: the right to request that we restrict processing of your data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to object: the right to object to processing of your personal data where we are relying on legitimate interests as our lawful basis, including any use of your data for direct marketing purposes.

We will respond to all data rights requests within a reasonable timeframe. Please note that certain rights may be subject to limitations where we have overriding legal obligations — for example, we cannot erase transaction records that we are legally required to retain. We will always explain any such limitation clearly when responding to your request.

9. Third-Party Services and Payment Partners

tj99 integrates with a number of third-party service providers to deliver a complete gaming and payment experience. These include payment gateway partners such as bKash, Nagad, Rocket, and Upay; game content providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming; and technical infrastructure providers. Each of these third parties operates under its own privacy policy and data protection practices.

tj99 is not responsible for the privacy practices of these third-party providers. We encourage you to review their respective privacy policies before providing personal information directly to any third-party service. Where we share data with these providers as part of delivering our service, we do so only as described in Section 4 above and subject to appropriate contractual safeguards.

10. Children's Privacy and Age Restriction

tj99 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from anyone under the age of 21. If you are under 21, you must not use, register for, or attempt to access tj99.

If we become aware that we have inadvertently collected personal data from a user who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered with tj99, please contact us immediately at [email protected] so that we can take corrective action without delay.

11. International Data Transfers

tj99 primarily serves users located in Bangladesh and processes the majority of data within the region. Where it is necessary to transfer personal data to service providers or infrastructure partners located outside Bangladesh, we ensure that such transfers are subject to appropriate safeguards — including contractual data protection clauses equivalent to those required under applicable data protection standards — so that your data continues to receive a level of protection consistent with this Privacy Policy regardless of where it is processed.

12. Changes to This Privacy Policy

tj99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where required, notify registered users via their registered email address.

Your continued use of tj99 following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We therefore encourage you to review this page periodically to remain informed about how we protect your personal information. The most current version of this policy is always available at tj99.vip/privacy-policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which tj99 handles your personal data, our team is available to assist you. We aim to respond to all privacy-related enquiries within 5 business days.

Email us at: [email protected]